IT Business Management (ITBM) is a strategic portfolio planning and execution tool that captures and prioritises all demand in one centralised system to focus your work where it matters most. With intuitive decision-making tools, you can align work to business priorities. Redirect application spend by grouping all your apps on a single platform and build a business capability map to invest, improve, or retire apps based on your requirements. Fundamentally expedite time to value by gaining oversight of all development work, optimize the prioritization of features and schedule the right work to the right teams.


  • Better manage demand
  • Balance resources
  • Manage agile and waterfall projects
  • Map costs to technical and business services

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ServiceNow ITBM – Transforming IT into a Catalyst for Business Growth


Introduction to ServiceNow ITBM