Case Study / Retail & Construction

How Wilcon strengthened construction control as its store development program scaled.

Bringing scope, budgets, progress, materials, permits, departmental work and approvals into one connected delivery environment to support greater visibility, control and faster decision-making.

7–9
Stores a year

Customer-reported store development pace as Wilcon's expansion accelerated.

Scope-to-cost
Financial control

Budgets, actual costs and physical progress connected within the delivery model.

End-to-end
Construction dependencies

Materials, permits and departmental activities brought into project oversight.

Portfolio-wide
Visibility

Multiple projects, approvals and pending actions viewed together.

The Transformation

One connected view from construction scope through to delivery.

Wilcon's construction program involved far more than project schedules. Each store development required scope and budget control, materials, suppliers, government permits, utility connections, departmental activities and progress tracking to move together.

BPM Vision helped bring these elements into one connected project environment, giving teams and leadership clearer oversight of cost, construction progress and dependencies across multiple active projects.

01

Scope & work

Project orders, scopes of work and departmental activities structured within the wider construction project.

02

Cost & progress

Budgets, actual costs and physical work completed monitored together against plan.

03

Permits & dependencies

Government permits, utilities and supplier dependencies brought into delivery oversight.

04

Oversight & decisions

Projects, approvals and pending actions visible together to support faster escalation and decision-making.

The Challenge

Scaling store expansion without losing control of cost, progress or accountability.

As Wilcon's store development program grew, construction could no longer be managed simply as a collection of individual projects. Multiple sites were progressing at the same time, with budgets, materials, permits, departmental work and approvals all capable of affecting delivery.

01

Construction at scale

Multiple store projects, departments and workstreams needed to move together without losing visibility across the broader rollout.

02

Financial control at every level

Budgets needed to be managed down to individual scopes of work, while actual costs and physical progress were tracked against plan.

03

Operational dependencies

Materials, permits, approvals and departmental activities needed to remain visible alongside construction delivery.

Customer Perspective

Supporting growth with visibility and control.

As Wilcon's construction program expanded, greater visibility became critical to maintaining control across delivery.

As a public listed company, we need to be able to perform and deliver to our growth targets. This solution has helped us get high visibility, high transparency, creating an environment that drives faster action and collaboration.

Lorraine Belo-Cincochan

President & CEO, Wilcon Depot

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